Please click here if you are a customer and wish to download a newer version of netloan. This will take you to the customer download portal. Further information on using the download portal is available in the Release section of the customer zone. If you require lorensbergs’ engineer support with the upgrade, please contact your account manager.
Please ring or email your account manager, stating how many licences you require. Please be aware that there is a minimum order of five licences.
Firstly log in to netloan as an Administrator. You should find the licence number (listed as serial number) on the About page (under the Help menu). The about page also lists how many client licences you have and how many of these have been used and what modules you have on your licence.
The error logs are a set of text files used by the helpdesk to resolve issues. Please read this document to learn how to switch these on.
Cached mode is where netloan only looks up a user's details in the Library Management System if the user does not exist in netloan's own database. If the user does exist in the netloan database, cached mode will use the cached details from the user's last login to authenticate the user. It is useful to use if the Libary Management System is going to be down for some period of time (for example for a period of maintenance).
Administrators can set netloan to use cached mode by going to General Settings (under the Settings menu) and selecting the Advanced category. The option is called only use connector if user is not in database. Remember you'll need to select the option enable advanced settings before you are allowed to change any other options in the Advanced category (this is to prevent accidental changing of these settings).
Administrators can change the colour scheme by going to the Appearance page (under the Settings menu). You can type in a hex value or use the palette tool to select the colour you need.
Select the reservation in the reservation grid so that it turns yellow. Then under edit reservation the user's card number or login name will be shown as the owner of the reservation, and will be a link to that user's details.
A user being suspended is one of the few cases in which staff cannot use override restrictions to make a reservation. The suspension must be removed first. If the suspension is in netloan then staff can remove this by looking up the user's details. If the suspension is being imported from the Library Management System or the Active Directory then the suspension must be removed in that system.
Yes you can. All the reservation functionality of the grid is also available in the wizard. The option to make the reservation recur appears on the Time step (the fourth step) of the wizard. If you cannot see it check that your user group has been given permissions to make recurring reservations.
The reservation grid always shows eight columns when the page first loads. Using the zoom in and out function change this from just one column to sixteen. You can change the amount of time each column represents with the setting schedule block size under unit settings.
The date picker does not appear if the browser is Internet Explorer 7 or 8. Staff can still type the date into the date field to change the date if they cannot upgrade the browser.
The time used by all netloan components is that used on the netloan server or the netloan application server (if you had a separate application and database server).
You can reach the normal Microsoft login page by typing the netloan bypass password into either the card number or pincode field on the netloan log in page and selecting log in (just fill in one field). If you are not sure what this password is then it is set in the netloan software in General Settings (under the Settings menu) and selecting the Client category. The setting is called password for client login.
They should select the users menu, which takes them straight to the user search page. The option to create a guest user should be on the right hand side under user actions. If the option is missing then an administrator needs to enable staff to create guest users. Administrators can do this by going to General Settings (under the Settings menu), selecting the Guest category and enabling Allow creation of registered guest users in web interface.
We have an ongoing 'wish list' of enhancements that customers have requested. These get posted to the forum, in order for other customers to show their support for the request via a voting system. lorensbergs then considers all requests as part of the development roadmap for each of the products - we currently release three product upgrades per year (although this is subject to change). Please be aware that whilst we endeavour to consider all customers wishes and requests, we are unable to provide any development timescales and are not able to confirm which requests are being progressed in advance of a release.
To submit a request, simply email the Technical Support Team in the usual way.
If you have a very specific requirement (and/or specific timelines), we would need to have a requirements document from yourselves setting out exactly what you want the new feature to do. We then use this document to come back to yourselves and further scope your requirements (to make sure we understand exactly what you need the enhancement to do) - and then brief our Development Team. The Development Team then estimate the amount of time the work would take and we issue you with a formal quotation. This process can take a few weeks as it is fitted around the developers' schedules. On receipt of a PO we are then able to discuss delivery dates for the development with you.
A hosted netloan package is now available. Further information is available from your account manager - please contact them if you would like details on what's provided.