We’ve all been there. You know the information is in your system but how on earth do you get it out? And why isn’t all the information you need on the same page? Why do you have to look here, then there, then try to recall - what exactly was it you were doing again?! Sometimes you get interrupted half way through…

Many of our connect2 academic customers work in busy equipment loan stores and queues can form quickly, especially when faced with the following challenges:

• It’s been a quiet morning, then five students turn up unexpectedly to pick up equipment within seconds of each other
• An item is not on the shelf as expected – maybe it’s late back from a booking, or has been taken out of service for maintenance, who knows?
• An item has been returned broken but there’s a student scheduled to borrow it later that same day.

We’re constantly refining how easily our customers can view resource availability, and quickly checkout/in items to help deal with these scenarios. This was a big topic at our last user group, when customers talked about the information they need to run a smooth equipment operation. So we took it all on board, explored the options and developed a solution…