Student Engagement: Meeting Expectations with Exceptional Service

Student engagement and satisfaction is coming under increasing scrutiny from universities. It’s essential students find their services easy to use, and that both in-person and online experiences are always positive. It’s one area of focus in the NSSE (National Survey of Student Engagement), which measures perception of the quality of student interactions with student services staff.

Convenience is all-important here – waiting in line for your turn to get things done is never popular, and students are no different. After all, their time is already stretched with managing demanding study schedules and, of course, their busy social lives.

Connect2 equipment checkout software brings new efficiencies that will help meet these expectations. Its queue management functionality avoids lines forming at the store. It effectively manages the maximum capacity of the checkout desk, staggering checkin and checkout times throughout opening hours so there’s never any need for students to wait in line.

Of course, there are other reasons beyond student satisfaction that make it important to control footfall at the point of checkout. These include:

• The ability to continue operating social distancing in the checkout store, by limiting the number of reservations that can start or end in any single period

• Being able to avoid generating ‘peak times’ at the desk, so checkout staff are never overwhelmed and can calmly serve one customer at a time

Thanks to connect2, there’s no bunching up of students at the desk, as they arrive to pick up or return borrowed cameras, laptops or webcams. The queue management functionality helps achieve this and there are other features in the software that help too. Connect2 is already proven to cut waiting times dramatically at the checkout store through its dashboard and advance booking functions. When staff know who’s arriving to borrow which items and when, they can have the kit clean and ready to safely hand over without unnecessary delays or lines forming.

Then there are other aspects of connect2 that students love for the time savings they bring. They no longer need to visit the store during opening hours to check on equipment availability, or inquire by email and wait for a response. Instead they use the connect2 online system to view real-time availability and make their own reservations. Students can do this at any time of day or night with a query that takes seconds. They can also renew or cancel their bookings online.

Finally, connect2 showcases online all the equipment available for their use, so students will be better aware of the resources provided and investments made by their institution. It will leave them in no doubt just how well you are catering to their needs.

Find out more about how connect2 keeps students satisfied and on track with their equipment-based studies and assignments. Call us today on 646 583 2215 or email  enquiries@connect2software.com.