Student FAQs for online equipment reservations with connect2
Connect2 is an online scheduling and equipment management solution that enables students to make advanced reservations for any resources that the university or college may offer. Being an online system, connect2 is accessible 24/7 from any device that has an internet connection including your laptop, PC, smartphone or tablet. The URL to the connect2 system is usually provided somewhere easily accessible, like a web page on the University’s website or the student portal.
Here are some frequently asked questions that provide a useful overview of how students use the connect2 software when borrowing resources. The questions also serve as a neat list of service areas to review when making operational improvements supported by connect2 software:
How do I access connect2 to make an equipment reservation?
Connect2 is an online system, which is accessible from any internet-enabled device and from any location. It's as simple as visiting any website. The URL to connect2 can be provided on student information or departmental web pages, the LMS – or you can simply ‘Google it’! Once you navigate to the system, enter your student ID and password to log in, as you would to access a PC in the library or any other online student resource.
How do I know what I am allowed to reserve?
Connect2 will be set up so that you’ll be able to see what you have access to and can reserve. This will be based on your course, year, module or whether you’ve had the necessary induction or training required for using an item.
How do I search and find the equipment I need?
From a searching and reservation perspective, connect2 has been designed to work in a similar way to a shopping website. If you’re familiar with Amazon, you’ll be instantly familiar with connect2! There are category searches, search filters, text searches – or you can simply browse the catalog of equipment you have access to. There is also a ‘frequently booked with’ feature, so if you’re looking at a 5D camera, for example, connect2 will suggest optional accessories you might want to reserve with that camera (tripod, lens etc).
How do I reserve a resource using connect2?
Connect2 uses a guided, step-by-step booking process so that making reservations is quick and easy from the very first time you access the system. Once you’ve identified the equipment you want to reserve, add the items to your shopping cart and click 'Create reservation'. You will be able to select an available time and date to both pick up and return the items. Connect2 will then take you through a few short steps to complete the reservation process.
When will I know if my reservation has been accepted?
Connect2 uses live real-time availability and automatically applied reservation rules so each booking you make will be confirmed immediately. You won’t need to wait while we check everything is OK with your reservation, connect2 does this instantly for us! Occasionally, high-value equipment may have an additional approval process, but these tend to be exceptions. Generally, your reservations will be confirmed right away.
Will I receive an email confirming my reservation?
Once a reservation has been made you will receive a confirmation email containing the details of your reservation. You will also receive collection reminders leading up to the booking start time, and return reminders during the lead up to the end of your reservation.
How long can I reserve a resource for?
The time selection page in connect2 displays a calendar for the current week to show availability and any reservations that already exist for a resource. Details of any usage allowances and restrictions are all shown clearly on the time selection page under the 'How Long Can I Book For?' link, so on this page you’ll know both when you can reserve and how long for. Rules on reservation length are also visible when you view a resource before adding it to your shopping cart.
How far in advance can I make a reservation?
Again any restrictions in this area will be shown under the 'How Long Can I Book For?' link on the calendar page. The reservation rules for each resource are determined by your institution’s policies and will vary in terms of both permitted time in advance and length of reservations.
Can I make recurring reservations?
You may be able to make recurring reservations, but again this depends on your institution’s policy. If you are able to make a recurring reservation, you will see a 'recur' button on the time selection page that allows you to easily make the recurring reservation.
What happens when I turn up for my reservation?
If you have reserved a physical resource that requires you to pick up an item, visit the collection desk shortly before the reservation start time and they will check the item out for you. You MUST bring your student ID card with you, as this will be used to identify you and will also be scanned to search for your reservation in connect2.
You will need to return the item on time (allowing for time waiting at the desk) at the end of your reservation so that your item(s) can be checked back in ready for the next person to use. If you have reserved a room and you know where it is located, go straight there – some institutions may require you to record that you have arrived for your reservation.
Will I need to fill in any paperwork at the store?
No, using connect2 removes any need for paper forms. During the reservation process, you will agree to certain terms and conditions of the reservation, and all of your information and reservation details will be recorded in connect2 and available for authorized staff to access. You can leave your pen at home!
What if I've forgotten to include an item in my reservation?
No problem, if you’ve not yet collected your reservation you can edit the reservation and add additional items through connect2. If you realize this when you’re at the store collecting the equipment, we can add items to your reservation at the counter, but remember we can only do this if the items are available.
What will happen if I arrive late for my reservation?
If you have reserved a physical resource that requires you to pick up the item and check it out and you arrive late, you may find that your reservation has automatically been canceled so that someone else is able to borrow it. Always try to arrive on time for your reservation and inform staff if you are running late.
If you have made a reservation and realize that you no longer need it at the reserved time, you can use connect2 to edit the reservation by selecting a new time or date, or to cancel the reservation (if permitted by policies in place). Otherwise, you should contact a staff member as soon as possible and request that they do this for you.
What if I return an item I've borrowed late?
If you have an overdue item you will receive an overdue notification from connect2, and your ability to make any further reservations will be automatically suspended. You may also receive a late return fine so it's important you return items as quickly as you can. It's also possible that your account is suspended for a period of time after your items have been returned. A late booking is flagged up to store staff and they are able to see if it affects any other reservations due to be collected that day.
Can I search for my reservation?
An account area in connect2 lists all your active reservations. You can reach this information from the connect2 homepage, which also provides a count of your active reservations. If you wish to access your reservation history, you can click through within your account area to see all previous reservations and to copy a reservation if you wish.
Can I cancel or edit a reservation if I need to?
If you realize that you no longer need a reservation or that you can't make it at the reserved time – depending on your institution’s set up - you may use connect2 to edit the reservation by selecting a new time or date or to cancel the reservation
If these options have been enabled, you can edit or cancel the reservation by visiting your account area in the connect2 online system. You can view a list of all the reservations you have made and select the reservation you wish to edit or cancel. You will have the option to edit/cancel the reservation and will be sent a confirmation. Alternatively, you should contact a member of staff as soon as possible and request that they do this for you.
Connect2 can automatically cancel a reservation as a ‘no show’ if it’s not collected by a certain time. You should note however that each ‘no show’ incident is recorded in connect2 and repeated missed collections may impact future booking privileges.
Will I be able to make a reservation if I have outstanding fines to pay?
Unfortunately, you will not be able to make a reservation if you have an item late for return or an outstanding fine to pay for a previous late return. Your institution will have their own policy on whether you will be able to login to connect2 if you have fines to pay.
Take a closer look at connect2 – there are many more smart ways it can make life easier and take the stress out of busy project times. For an online demo, please get in touch!
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Danny Thomas on 646 583 2215, email email@example.com
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