Successful student communication - how best to achieve it?
Technicians are tasked with communicating huge amounts of information each academic year with the hope of getting students quickly up to speed. But it can take a while for it all to sink in. New undergraduates can find the transition to university life daunting and staff may find it necessary to constantly remind them of processes, rules and expectations around using equipment. This is especially the case for instances regarding health and safety or where more valuable or fragile items of equipment are involved.
Inductions are one way to impart key information but it certainly doesn’t end there. Many rules bear further repeating but fortunately technology can play an effective role in getting the key facts across.
As a portal to accessing equipment and other resources, connect2 supports communication and understanding around borrowing and using items in two key ways:
1) It ensures students understand and are aware of the rules – each time they book or borrow a piece of equipment. This may include online agreement to terms and conditions, or confirming details on exact nature of use.
2) It helps students to continue borrowing and using resources while reducing the chances of breaking the rules through poor borrowing behaviour. Connect2 offers embedded communication schedules, reservation permissions, and timeslots that coordinate with check in/out desk opening times – all helping to keep students informed and on track.
The automated communication feature is especially popular in connect2 as it really supports students in keeping to an agreed schedule. This in turn improves the availability of items for other students. Once a student has made an online reservation to use a piece of equipment, the automated reminders encourage them to pick it up and bring it back at the scheduled times. Typically, these go out on a day or hour before the checkout or return time. Some also use a ‘count down to the return time’ approach, by using a series of reminders at timed intervals until an item is checked back in. This is particularly effective at reducing overdue items.
If a student is more than 15 minutes late picking up, the connect2 system can automatically cancel the reservation and free up the item for others to use. Or if they are late bringing it back, notifications can be scheduled to continue and penalties can be automatically applied, including fines or system suspension.
Flexibility is key though with penalties and the precise timings and content of communications controlled by the connect2 customer to meet their exact needs.
Furthermore, while there’s no comparative substitute for hands on training, the inclusion of manuals and training video links in connect2 help support students once items are on loan and any inductions or formal training have long since been completed.
Customers report that late items reduce by up to 90% once connect2 is in place. It all goes to provide a better student experience while relieving the communication burden from staff at the beginning and throughout the academic year.
Connect2 gives a better student experience and supports staff responsible for equipment lending and inventory management – want to see what else it can do? Simply complete the form provided or contact:
Danny Thomas on 646 583 2215, email firstname.lastname@example.org
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