Making the difference in universities and colleges
Lorensbergs is a long established software creator dedicated to supporting higher education institutions with our connect2 solution. Our customers are at the heart of everything we do. The way we research and develop our products, our customer service standards, our communication and feedback channels and market research activities all support this core ethos.
We’ve developed connect2 equipment reservation software over the last 15 years in conjunction with universities to ensure it meets the requirements of all staff, student users and senior stakeholders. We are now pleased to support our 100+ university customers with the leading solution in its field.
Benefits to customers
Becoming a customer
A dedicated account manager will offer advice and expertize on how connect2 can meet your needs. An in-depth needs assessment will be provided if needed. They will welcome your questions, so please ask all you need to know. You’ll be offered an online demo and be given opportunity to fully assess how the product meets your needs.
Professional service
We handle the full installation process for your chosen solution, whether this involves an onsite visit, installation via remote access, or a hosted solution. We aim to get you up and running with connect2 within your project timelines. On completion you will receive a useful welcome pack.
Training
Receive specialized training during the installation process for administrators, ICT and other staff users. Bespoke training sessions can be provided when needed.
Maintenance and Support
Draw on support services from our Technical Support Team. Customers will also continue to have a dedicated Account Manager to ensure that they receive the highest quality of service.
Support includes access to regular release upgrades, so you keep benefiting from the latest product functionalities and innovations.
Consultancy
While connect2 is highly flexible and customizable, further consultancy services are available to fit your particular needs. Lorensbergs engineers are available to ensure you always get the most out of the product, including system integration, product configuration or simply taking care of upgrades.