Equipment maintenance
software
Minimize the downtime of your kit with support from Connect2
Equipment maintenance
software
Minimize the downtime of your kit with support from Connect2
Equipment maintenance functionality is a key part of the Connect2 system, helping you maintain the condition and reliability of your inventory. It lets you understand the status of all items at all times, with no details lost between shifts or team members. Repairs can be efficiently processed through the system in a way that minimizes the impact on equipment users. Maintenance histories offer a useful database of activity.
It all adds up to essential support for running an efficient equipment loan service and robust lifecycle management of your stock.
Easy equipment management
Connect2 enables staff to plan and react to whatever arises. It involves both coordinating access around planned maintenance, to smoothly handling repairs and impacted bookings at short notice.
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Resource status details ensure staff know the condition and whereabouts of all items
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A maintenance log builds repair and service histories
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Checkout notes let you track exactly when damage occurs to resources
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Instantly see the next time and date each item needs to be ready for use
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Items can be tagged and searchable on key criteria, e.g. warranty expiry, purchase date etc, to support servicing and repairs
Better team working
The maintenance log helps staff coordinate repairs so items are back in action as soon as possible. It ensures there’s clear communication amongst team members, with transparency on item status and nature of damage. Items that break repeatedly are clearly identified and can be swiftly retired!
Each entry in the maintenance log is automatically dated and its author identified against the relevant item. It quickly builds to provide an enduring and complete record, of much greater practical use than many common helpdesk systems can provide. The rich details remain easy to access and preserved for future analysis or decision making.
Step by step support
For each item returned broken, connect2 helps manage the problem from the start. The staff user sets the status of the item in connect2 to ‘broken’. If the date of resolution is known, this can be entered and used to keep other staff informed of when the item is due back.
Updating the item status also helps to control access in the meantime, with no availability for new bookings until after the scheduled resolution. Finally, as part of the change status workflow, Connect2 reveals which existing bookings are impacted, with the ability to automatically cancel them and inform the relevant users.
Perfect compatibility with booking management
By combining maintenance and booking management together, Connect2 provides a comprehensive solution to equipment management in the education environment. Maintenance activity automatically takes into account existing and future bookings so inconvenience is kept to a minimum and everyone’s kept informed. Details on the condition of items and kit components are accessible at the point of checkout and return, which really helps support accountability. It’s clear when damage has taken place which is really useful for staff and means a more positive relationship with borrowers.