Testimonials for Connect2

“Connect2 makes it impossible to checkout an item if it would clash with another booking, so staff can be confident in performing quick checkouts and students no longer need to wait. While staff admin has dropped dramatically, student usage of the equipment loan service has increased by 35%, providing improved ROI on equipment investment and as a service overall. On the loan desk, the connect2 dashboard has proved invaluable for planning the day ahead.”

“We found Connect2 to be clear and easy to understand for both students and staff. We were specifically impressed with the feature that allowed us to locate any piece of equipment at any time, offering details of who has the equipment, when it is due back or if it is out for repair.”

“Connect2 allows us complete control over our equipment usage, it’s flexible enough that we can operate our stores how we need without being constrained by the software. Our students can use it with minimal instruction due to its e-store style.”

“Since its introduction the store has been able to dramatically improve access to resources. As [Connect2] functionality is put to greater use, the store progressively improves operations and is able to deliver an enhanced student experience.”

“As a growing department, keeping up with student and staff loan demands and managing room bookings over two systems was causing a large resource strain. Connect2 has very much helped with staff tasks and empowered students to look after their own bookings, as well as incentivise students to progress through inductions to gain access to higher end equipment. With a quick introduction, all users are up to speed and enjoying using the system.”

“It is very quick and easy for our students to log on to Connect2, spot the piece of equipment they want and book it. From a technicians point of view, seeing these bookings added to the online website in real time helps us to prepare equipment in advance and therefore allows us to speed up the transaction process when students come to collect their equipment from the loans office counter. From a management point of view using Connect2 helps us to generate data including charts and tables that can be used to visually represent the service that we provide.”

“Before moving to Connect2 we issued AV equipment on our Library Management System and had an in-house booking system. Student study rooms were booked by staff through the Univerity's timetabling software. With Connect2 we no longer have coordination problems between our AV bookings or equipment issues. Students can now book their own rooms much more speedily and effectively and can see which room they are booking, get a reminder about their booking and check the facilities in the room. Huge improvement in the student experience and big savings in staff time.”

“We have implemented Connect2 only recently for both AV hires and Media Centre Equipment. The simple user-friendly GUI has enabled users to quickly pick-up the booking procedure and as a result has saved the service considerable staffing hours in managing the equipment and ensuring that equipment is available.”

“I recently started using Connect2 as part of a new role and couldn’t be happier with the support received. We needed to make significant changes to how our equipment lending was organised while getting to grips with how the software works. The training I received from the Connect2 support team was helpful and engaging. They helped me configure the system exactly as needed. The time each team member put in to getting me up to speed was immensely appreciated and I now feel very confident using the system.”