Student Satisfaction: Attitudes to Advance Online Bookings
Students are very familiar with ordering what they want on Amazon or eBay – in fact you could describe it as being second nature to them. So why not apply the same approach to browsing and reserving course equipment and other resources? This is where Connect2 equipment checkout software makes the big difference.
An approach that’s loved by students
The system is designed to be highly intuitive so students quickly adopt using it to access all they need:
- 88% of students enjoy using Connect2, rating it as ‘excellent’ or ‘good’. This means that they quickly get used to reserving items online in advance of checkout
- As a result, 70% of all equipment usage is now booked in advance online in Connect2 at customer universities. This is an average, with some reaching close to 100%
- The ease and peace of mind that comes with being a Connect2 user reportedly doubles student satisfaction
With Connect2, students are able to plan ahead 24/7. They can quickly identify the equipment they need for their assignments in the online catalog and understand its availability. They add them to their cart, choose a timeslot and agree to terms and conditions. It’s an online experience that most students are already very familiar with and happy to repeat.
It means that within a few clicks, they have all items booked with the assurance that it will be ready for checkout at the agreed time.
…and also supports staff
Enabling students to make their own online reservations saves staff 7-10 hours every week. This is what our Connect2 customers have confirmed with us.
The time saving is realized by enabling students to plan their own equipment use, but in a way where you ultimately keep control of resource checkout and usage. It’s a win-win situation: students are empowered and happy, and staff get the time back which would otherwise be spent on arranging resource access. It also leads to greater efficiencies further down the line, including faster checkouts, easier tracking and powerful reporting.
What else can Connect2 do?
‘Online self-service’ is just one example of how Connect2 leads to smarter inventory management. It’s worth taking a closer look – why not get in touch today?
